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Lab-Send-Go sends dental work orders and scan files between labs and practices over a secure, expiring download link. These guides cover every screen, from creating an account to embedding an inbound form on your own website.
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Getting started
Create an account, sign in securely and set it up.
- Create your account Register your lab or practice, confirm your email address, accept the agreements and set up two-factor sign-in. Everyone
- Set up your account After signing up: which options depend on your plan, transfer defaults, notifications, connections and your first transfer. Everyone
- Sign in and two-factor authentication Signing in, authenticator apps and email codes, trusted devices, password resets and recovering a lost authenticator. Everyone
Sending cases
Work orders, files, recipients and what happens after you send.
- Send a transfer Send a work order and scan files to a lab or practice: recipients, Simple and Expert mode, uploads, review and send. Labs and practices sending cases
- Fill in a work order Case details, work items, the tooth chart, shades, account defaults, templates and saving a draft. Labs and practices sending cases
- Send several cases at once Use the multi-case uploader to send several cases to the same recipients in one go, and how allowance is counted. Labs and practices sending cases
- Which file types can I upload? Accepted and blocked file types, the content check on photos and PDFs, and why a ZIP or RAR archive is refused. Everyone
- Track and manage sent transfers Statuses, downloads, resending the link, withdrawing access, restoring an expired transfer and deleting hosted files. Labs and practices sending cases
- Save practices as connections Keep an address book of the labs and practices you send to, and pick them on the work order form. Labs and practices sending cases
Receiving and downloading
Opening a link, downloading files and working from Received.
- Download a transfer you were sent Open the emailed link, sign in with the address it was sent to, enter a password, download files and confirm receipt. Anyone receiving a case
- Work from your Received list Find every case sent to your address, open expired links your plan can recover, and send files back with a return transfer. Anyone receiving a case
Inbound forms
Let customers send cases straight to your lab.
- Set up your inbound form Create a form that lets customers send cases to your lab: the customer URL, PIN, accepted file types and default mode. Pro and Enterprise labs
- Embed the inbound form on your website Enterprise labs can show the inbound form inside their own site: approve an origin, add the iframe and react to submissions. Enterprise labs
- Submit a case through a lab's inbound form For practices sending work to a lab through its form: the PIN, your details, Simple and Expert cases, files and submitting. Practices submitting through a lab's form
Account, plans and privacy
Settings, notifications, plans and patient data.
- Manage your account settings My account: account details, security, transfer defaults, validation, file retention, templates, branding and your data. Labs and practices sending cases
- Choose your notifications The notification bell, the activity list and which emails your account receives. Everyone
- Plans, allowance and link expiry What each plan includes, how the transfer allowance is counted and resets, when links expire and how to change plan. Everyone
- Privacy and patient data How patient references are protected, file retention, exporting your data and deleting your account. Everyone
- Get help and use the support chat Open the Zendesk support chat, accept or reject its cookies, change your choice later and what not to share. Everyone
Troubleshooting
Answers to the questions we are asked most.
Can't find what you need?
Email support@lab-send-go.com. Never include a patient's name or a download link in your message.